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Consumer Advice
When hands-on makes the sale
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When hands-on makes the sale

When hands-on makes the sale

When hands-on makes the sale

“If you watch people—how they interact—they interact mostly with their digital devices,” Zellmer tells WSB’s Pete Combs. “To then get into a car and viscerally experience what can be done on a track is something people appreciate obviously. And we’re very happy about that.”

In this case, the experience involves driving on a closed track in a way you can’t drive on the highway. At the Atlanta Porsche Experience Center, that involves pushing both car and driver to the limits of their abilities. For 90-minutes, paying customers drive company cars on this road course. That may not seem like a long time, but Porsche bets it’s long enough to fall in love. 

It’s also a learning experience. Drivers are instructed by Porsche experts who ride along, providing tips and cautions all along the way. 

The course is set up in several parts. 

“There’s a road course that’s designed to mimic a windy road in the North Georgia Mountains,” says Operations Manager Geoffrey Lowdermilk. 

There’s a kick plate course where the road actually turns underneath the car, forcing it to slide. “That’s an effective way to learn how to control oversteer by turning into the slide,” he points out. 

There’s also a multi-faceted off-road course built specifically for the Porsche Cayenne, an all-wheel drive SUV. 

“You’d be surprised at what that vehicle can do right off the showroom floor,” Lowdermilk says with a smile. 

Finally, there’s a “launch pad,” where drivers can feel the wind in their hair, accelerating from 0 to 60 mph in around 3.2 seconds. 

How do customers react to a brand land like the Porsche Experience Center? 

“I just wanted to experience it more than I would if I was driving it around the block at the Porsche dealership,” says Suwanee retiree Terry Jordan. As he’s speaking, a bright blue roadster speeds up to a circular pad of polished concrete. It’s a drift pad, where drivers fling their Porsches into a sliding 180 degree turn, tires screeching all the way. “You know, like that,” he says, motioning over his shoulder. 

It’s hard to be objective about the Porsche Experience Center once you’ve driven the course, met the people who work there, dine in the elegant café and see the remarkable collection of fine sports cars parked all over the property. 

And that’s quite the point. 

Porsche says the Experience Centers are a boon to sales and to the company’s cache. The point, says Zellmer, is that people want this sort of hands-on experience. He believes “brand lands” will work in a number of industries worldwide. 

Says one employee at the Porsche’s Atlanta facility, “It’s like Disneyland for adults who like to drive really fast.”

Read More

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