Taught by: Arlene Lyons and Jeff South. Sunday, February 3, 2013, 9:30AM - 4:30PM The most critical ingredient in the success of a salon/spa business is your team – especially the stylists. Learning how to find, attract, retain, and motivate the best talent is what will make the difference between business success and failure. What You Will Learn:Understanding your workforce, especially Millennials – what makes them tick, differences between generational groups that create conflictEffective methods and tools for screening applicants, interviewing, technical evaluation, etc.How compensation/incentive plan design could hurt or helpRole of staff training and mentorship in retentionProven techniques and ideas for motivating your stylists and other team membersMaintaining an environment that makes the right people stay Pay in Full 225.00